Let your home have a gentle, tidy feel; hide clutter in storage, and sunlight can fill every corner of your home.
Log in

Cart

Your cart is currently empty.

Continue shopping

Total
£0.00 GBP

Shipping Policy

1. Payment Method

You may select products according to your own preferences and place orders with cash on delivery (COD). If you need to return goods, please refer to the mall's return policy. After receiving the goods, if you have any questions, please contact our online customer service in a timely manner. We provide 24/7 customer service support!

2. Logistics Terms

2.1 Shipping Costs

Free shipping is available for all orders.

2.2 Delivery Time

After your order is successfully placed, we will arrange the goods in the order of order placement. The delivery period is approximately 3 working days. Delivery is not restricted to specific time slots, and delivery services are available on Saturdays, Sundays, and national holidays.

2.3 Arrival Time

The estimated arrival time after order confirmation is approximately 7–10 working days.

2.4 Signing Instructions

When placing an order, please provide a deliverable address and contact phone number. Upon receiving the goods, please inspect them on the spot to check if the outer packaging is intact, if the quantity of goods matches the order details, and if the shopping list is complete. Do not unpack the mobile phone packaging before signing. If the outer box seal is damaged or torn, you have the right to refuse acceptance.

If you are unable to sign in person, please entrust others to sign on your behalf and ensure they strictly follow the above inspection requirements. The courier is only responsible for delivering the item to the designated address on the waybill; anyone at the address (e.g., front desk staff) may sign for it, and we cannot guarantee delivery to a specific individual.

For risk control reasons, your order cannot be modified after purchase confirmation. Please ensure you fill in the correct address and phone number when placing the order. We apologize for any inconvenience this may cause.

Effective immediately, undeliverable orders due to insufficient information will be held by the distributor for 5 days. Our company will notify you via email; please reply to the email or contact customer service within this period. If no reply is received within 5 days, we will arrange to return the goods to the warehouse and process a refund. We appreciate your understanding for any inconvenience caused.

3. Return & Refund

  • If the goods you ordered are defective, you may request a full refund.
  • The methods and conditions for return and refund shall be subject to the records of the relevant products on the sales page and during the ordering process.
  • Returned goods must retain the integrity of all products, gifts, accessories, packaging, and all accompanying documents or materials as they were at the time of shipment. If a physical invoice was issued, it must be returned along with the goods, and you shall sign the credit note and other documents required by relevant laws and regulations; otherwise, our company reserves the right to refuse your return or refund request.
  • You understand and agree that when our company needs to process a refund for you (whether due to your return/exchange request, our inability to accept all or part of your order, or the cancellation or invalidation of the contract for any reason), we will handle the relevant documents required by laws and regulations on your behalf, such as invoices or credit notes.

4. FAQ on Distribution

Q1: Can I specify the delivery time when placing an order?

A1: Different delivery times apply according to the "Transportation Company" specified in the order's shipping information.

Q2: How to complain about the courier?

A2: You may contact the local service hotline of the corresponding transportation company as indicated in the order's shipping information.

Q3: How long does delivery take?

A3: Under normal circumstances, delivery will be completed within 7 working days from the date of order issuance (Sundays excluded).

Q4: What should I pay attention to during inspection before signing?

A4: Please ensure the outer packaging is intact; the recipient may refuse to accept goods with damaged packaging.

Q5: Do I need to provide identification when receiving the goods?

A5: No. The courier is only responsible for delivering the item to the designated address on the waybill; anyone at the address (e.g., receptionist) may sign for it, and we cannot guarantee delivery to a specific individual.

Q6: What should I do if my order was signed by someone else without authorization?

A6: If this occurs, please contact the corresponding courier company according to the "Transportation Company" in the order's shipping information and reach out to their local customer service.

Q7: How to check the delivery status of goods from cooperative vendors?

A7: Please check with the corresponding courier company based on the "Transportation Company" specified in the order's shipping information.

If you have any doubts about the specific terms or delivery matters, please contact us at service@mail.jinkishop.com. Our customer service team provides online support and will respond to your inquiries as soon as possible.